TheraTrack Privacy Policy
Last updated: 18 May 2026
This Privacy Policy explains how TheraTrack handles information when you use the TheraTrack mobile app.
TheraTrack is a mood and wellbeing tracking app that allows users to record information such as mood, anxiety, sleep, pain, anger, alcohol consumption, and custom habits, and to generate PDF summaries for personal use or to share with a therapist if they choose.
Who operates TheraTrack
TheraTrack is operated by the app developer and website owner for the purpose of providing personal wellbeing tracking tools. For privacy-related questions or requests, users should contact the email address listed on the TheraTrack website support page.
Information TheraTrack may collect
Depending on how the app is configured and used, TheraTrack may collect information that users enter directly into the app, including wellbeing tracking data such as mood, anxiety, sleep, pain, anger, alcohol use, custom habits, dates, and optional notes.
The app may also collect basic technical or usage information necessary to operate, maintain, secure, and improve the service, such as device or app diagnostics, crash information, or similar operational data.
Users may also provide personal information voluntarily through emails or support requests, such as their name, email address, and the details included in their message.
How information is used
Information may be used to provide core app functions, including saving entries, displaying tracking history, generating PDF reports, responding to support requests, maintaining app performance, fixing bugs, and protecting the security of the app and website.
TheraTrack is intended to help users monitor patterns in their own wellbeing data. Any PDF report is generated from the information a user has recorded and is shared only when the user chooses to export or send it.
Sharing of information
TheraTrack does not sell personal information. Information may be shared only in limited circumstances, such as when a user chooses to export or share a PDF report, when a service provider is used to host or support app functions, when disclosure is required by law, or when necessary to protect the rights, safety, or security of users or the service.
If third-party service providers are used for hosting, analytics, crash reporting, email, cloud storage, or similar operational purposes, they may process information on behalf of TheraTrack under their own privacy and security obligations.
Data storage and security
Australian privacy guidance states that organisations should handle personal information in an open and transparent way and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. TheraTrack aims to take reasonable technical and organisational measures to safeguard information, but no method of electronic storage or transmission is completely secure.
User choice and control
Users can choose what information they enter into TheraTrack. Users can also decide whether to generate a PDF report and whether to share that report with a therapist or another person.
Where applicable, users may request access to, correction of, or deletion of their personal information by contacting TheraTrack through the contact details provided on the website. Australian privacy guidance recommends that privacy policies explain how individuals can access and correct their personal information or make a complaint.
Retention
TheraTrack may keep information only for as long as reasonably necessary to provide the app, comply with legal obligations, resolve disputes, enforce agreements, or maintain security and operational integrity. Australian privacy guidance states that personal information should be destroyed or de-identified when it is no longer needed for a permitted purpose, subject to legal requirements.
Children
TheraTrack is not intended for children unless expressly stated otherwise. If it becomes known that personal information has been collected from a child in circumstances where consent was required and not validly obtained, reasonable steps should be taken to delete that information.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the app, legal requirements, or data practices. The current version should always be made available on the TheraTrack website, and users should review it periodically for updates
Contact
For support, privacy questions, requests to access or correct information, or complaints about privacy practices, use the contact details listed Here